FAQs and T&Cs

At the moment we specialise in pet grooming, so we do not offer show-standard styling, e.g. Lion cuts for poodles.  Having said that, we do offer a variety of cuts and finishes for your pet, and will always consult with you about how you want your dog to look.

Matted coats can be very uncomfortable for dogs and it very much depends on the type of coat and severity of matting as to whether they can be brushed out.  We will do our best but it can be extremely uncomfortable for the dog, and if mats are tight to the skin then the only option may be to shave the dog short.  We will always consult with you before shaving matted dogs.

We do not shave double coated dogs like Huskies, Malamutes, Elkhounds and Rough Collies.  The double coat is very important to help the dog stay both warm in the winter and cool in the summer, and shaving it off means that the dog can no longer regulate their temperature properly.  We will therefore not shave a double coated dog except under veterinary advice, or in cases of severe matting.

We do not currently offer teeth cleaning, but we will inform you if we think your dog's teeth need attention.  We can also advise on ways to clean your dog's teeth, and whether veterinary attention is needed.

Anal gland expression is not currently part of our service. If your dog's anal glands need attention we suggest that you have them looked at by your vet.

Unfortunately our salon is rather compact, and we are not insured to have people stay while we groom.  We also find that even nervous animals cope better with the grooming process if their owners are not there!  For these reasons it's not possible to stay with your pet during the appointment.  So why not take some me-time while your pet is being pampered, and be assured that you will come back to a happy, clean dog!

We recommend regular preventative flea treatment to keep your animal free of fleas, but of course there's always the chance that an unwelcome passenger may be aboard when we groom them.  If your pet is showing signs of an infestation, then please do not bring them along until they have been successfully treated.  There is a cleaning and fumigation charge if animals are found to be infested, as we will need to cancel our appointments for the rest of the day.  We do not want to risk passing fleas along to anyone else!  The cost is £25 + £20 per hour for each appointment cancelled.

We will remove any ticks we find on your pet, but due to the risk of tick-borne diseases we recommend that you have your pet checked out at the vet after their appointment.